Angajam Customer Service Representative-ENGLISH Sibiu-hybrid

Candidatul Ideal

• Cunostinte de Limba Engleza, nivel mediu/ avansat/ C1

• Gandire rapida, capacitate analitica

• Abilitati bune de operare PC si viteza de tehnoredactare 

• Orientare spre client și spre rezolvarea problemelor

• Experienta anterioara in customer support reprezinta un avantaj

Descrierea jobului

• Capacitatea de a colecta si procesa date

• Atitudine prietenoasă și implicare  proactiva

• Abilitatea de a colabora cu echipa este esentiala pentru performanta si succesul companiei

• Asistarea clientiilor cu solutii, consiliere si informatii precise despre serviciile furnizate

• Respectarea regulilor si procedurilor companiei privind standardele de securitate si protectia datelor

Oferta noastra:

• Recompense atractive si bonusuri suplimentare bazate pe performanta

• Bonusuri de recomandare

• Asigurare medicala privata si preturi reduse pentru persoanele aflate in intretinerea angajatului

• Diverse discount-uri la sali

• Diverse discount-uri

• Sprijin la nasterea copilului

• Acces la biblioteca online pentru cititorii pasionati

• Mediu de lucru multicultural si entuziast

• Posibilitati de dezvoltare profesionala

Language: English language - C1 level

• Personal Aid: Helping customers on chat/ticketing system and phone; assisting them with solutions, counselling and information about the company’s policy and services provided

• Counsellor: Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details

• Team player: Being comfortable collaborating with the team. Being proactive is a big plus people skills is also a nice touch

• IT skills: Knowledge of IT programs as well as fast fingers for typing Veteran:

• Previous experiences in customer support is a big plus

Descrierea jobului

• Statistician: The ability to gather data and add data from both the customer and the company

• Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers

• Law-abiding citizen: Ensure compliance with company regulations with regards to Data Security and Protection

• Personal Aid: Helping customers or drivers via chat. Assisting them with solutions, counseling and information about the company’s policy and services provided

Please take into consideration that this position requires working from the office in Sibiu as well - hybrid system.

Our offer:

• Attractive rewards and additional performance based bonuses

• Annual fixed bonuses

• Full private medical insurance & discounted prices for the dependents of the employee

• Child birth support

• Online library access for passionate book readers

• Various discounts for gym classes and other recreational activities

• Multicultural and enthusiastic work environment

• Access to the company’s cultural events including well-known festivals in Romania

• Lunch vouchers